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We would like you to be 100% satisfied with your purchase and offer a simple and stress-free returns policy in the event that you are not.
Exchanges or Refunds. Provided the item is within 21 days of receipt of your order and is in 'as new'* condition you can return it to us for either a full refund or exchange. This exchange can be either for the same product but in a different size or colour, or for an entirely different product altogether. In the case of an exchange for an alternative product, assuming a difference in price, we will either refund you the difference or take additional payment. Please follow the instructions under 'Returns Procedure' below.
* The product must be unworn and in a re-sellable condition with all swing tickets attached. In instances where a product shows obvious signs of use, it will not be accepted and will be returned to the customer.
Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty. If you have damaged your product in an accident, or through sustained and long-term use, then please contact us as it is likely that we'll be able to repair it for you at a small charge.
If a faulty item has been worn it must be clean and freshly laundered before being returned. All dirty or unwashed worn garments will be rejected and returned to the customer.
Faulty Goods. Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Faulty items will be replaced, repaired or refunded at the discretion of the Jöttnar Customer Services team following evaluation. Where economically viable, we will always seek to repair an item, at our cost, as a first resort. In instances where this is impractical we will then opt to swap your faulty product with a like-for-like replacement. In the event that we are out of stock, we will refund you the cost of the product in full. In all instances where manufacturing faults are identified, the customer's return postage costs will be refunded.
Please email us at firstname.lastname@example.org, outlining the nature of the return. It would be useful if you can additionally include your Order ID and Order Date.
On receipt of this request we will email you a Returns Authorisation Number which you should complete on the Product Return Form that was included with your order, if you haven't got this form, please ask us to email you a copy.
Return product and the completed Product Return Form to: Deviate Aspire LTD – Returns, Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland.
You are liable for the package and its contents until received by us. We therefore strongly recommend that all returns to us are sent via a Recorded service.
When we receive your return we will process it quickly, normally within three working days, and will refund you on any monies owing directly to the card you used to purchase your original item(s).
Return postage costs
For all items returned for an exchange or refund, postage costs fall to the customer. For all items returned as faulty, and accepted as so by us, the postage costs will be reimbursed by Deviate Aspire to the customer at a rate equivalent to On Post & Royal Mail's First Class Recorded service (UK customers) or Royal Mail's International Signed For service (international customers).
All packages being returned to us from out with the UK must be marked 'Goods returned under warranty'. We will not accept customs charges incurred when returning items.
AMENDING AN ORDER
If you would like to amend your order, please call customer services on 00 353 (0086 846 1121 or email Hello@deviateaspire.com .
OUT OF STOCK
It is not possible to place an order for an out of stock product or pre-order new lines. You can, however, contact us to express your interest and we will then email you as soon as the item becomes available in your chosen size and colour.
CONTACT AND CUSTOMER SUPPORT
Your call or email will be answered by someone who uses and closely understands our product and every enquiry will be answered promptly.
Our hours of business are 9am to 5pm, Monday to Friday.
Telephone: 00 353 (0)86 846 1121
Mail: Deviate Aspire, Nexus Innovation Centre, Tierney Building, University of Limerick, Limerick, Ireland